Wednesday, March 31, 2010

Just plumb dumb.

(For those of you waiting for pics of my Denver trip, please be patient!  I'm going to pick them up today...I had to take my disposable camera to Walgreen's since I'm still camera-less except for The Sony Behemoth which I didn't take with me since it would require its own plane.)

When I got home from Denver I had to scurry around a little to get ready for The Plumber.  (I give him caps because he and his company sure acted like they were sumpin' special and they deserve it.)

On The Plumber's to-do list for the Home Team were the following: install new sink and faucet in kitchen, fix lack of water pressure in kitchen, and adjust water temp in the upstairs bathroom.  Translation: fix all the things that have been driving us crazy for months.

So when I called The Plumber last week to set up an appointment, I was told he would show up "Tuesday between the hours of 8:00 a.m. and 12 noon, with a phone call 30 minutes prior to arrival."  I'm thinking don't put yourself out, now.  But this seems to be SOP with The Plumber and any other person who shows up at my house with tools, so I said fine.

Tuesday morning I went about my business of getting people out the door and where they need to go, making sure my phone was on super annoyingly loud so I wouldn't miss The Plumber's call.  I had no idea how long this job was going to take and I didn't want to be late for him.

Tick-tock.  Tick-tock.  Pretty soon it was 11:45 and no phone call.  They did say "between 8 and 12."  But I was getting a little antsy so I called The Receptionist for The Plumber and told her that if I didn't get a call within 15 minutes she could cancel the order.  I know...she was scared.  But really I was praying she didn't call my bluff because then guess who gets to hunt down another Plumber and wait three days before he calls and I get to wait for him "between the hours of..." all over again.  While the water coming out of my faucet is barely a drip by then.

So, 11:59 a.m. my phone rings and it's The Receptionist saying The Plumber's on his way and he'll be there in 30 minutes.

And 29 minutes later I answered the knock at the door.  What service!

By this time my schedule for picking up the boys at their respective schools is tightening.  Around my neck, it feels like.  Dwayne's got meetings and other commitments in the afternoon (dang jobs) and we don't want to leave The Plumber in the house by himself to steal all my diamonds.

Cooper needed to be picked up by 2:30, so Dwayne rearranged his schedule to go get him and take him back to the office with him for a bit.  Carson's school lets out at 3:05.

Knowing Cooper was covered, I set about to get an answer from The Plumber about how much longer he would be (this was at 1:30).  "Oh, 45 minutes should do it," he says with all the confidence of...a plumber.

Great!  I thought, I'll still have time to get to Carson's school, then go to Dwayne's office and pick up Cooper who will be on his third pad of separating Post-It's by then.

So 40 minutes comes and goes and I emerge from the office to ask The Plumber "how's it going?  Done in five minutes?"

His response: a nervous laugh.

Thankfully that husband of mine was intuitive enough believe The Plumber and his 45 minute estimate.  He ran to pick up Carson and brought them both to me at home, then I'm quite sure two-wheeled all the turns back to his office.

And The Plumber was still working an hour and a half after his 45 minute estimate.

When he finally finished (not without assuring me that the new fancy faucet I bought was "decent" but not as good as the one he took off) and asked for payment, I told him he would get it sometime today between the hours of 8 a.m. and 5 p.m.  And I gave him my phone number so he would have someone to call at 4:55 when his check wasn't there.

Not really.  Tempting, though.

Plumbers and contractors of any kind: I feel like the minute I call them up I am saying "I really need this work done but you come at your convenience and not mine.  Amen."

But the work is done now...except for the old sink and faucet he removed.  They're still adding character to our house by sitting on the front porch.  Maybe I should move them to Craig's list sometime today.

...between the hours of...

christine sig


Anonymous said...

This is why I don't use Sears anymore, and I once had furniture delivered at MIDNIGHT! Remember that? Repairmen, etc. apparently are convinced their time is much more valuable than ours. I will recommend my garage door guy! Prompt and courteous!rw

Lori said...

I hate those windows they give you - it never fails I'm always at the very end of the time frame!